Privacy Policy

Last updated: March 24, 2026

1. Introduction

Pro Santa Solutions ("we," "us," or "our") operates the web application at app.prosantasolutions.com and the website at prosantasolutions.com (collectively, the "Service"). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our Service.

By using our Service, you agree to the collection and use of information in accordance with this policy.

2. Information We Collect

2.1 Account Information

When you register for an account, we collect:

  • Name, email address, and phone number
  • Business information (company name, address, service area)
  • Payment information (processed securely by Stripe; we do not store full card numbers)

2.2 Customer and Event Data

As part of using the Service to manage your Santa business, you may enter:

  • Customer names, email addresses, phone numbers, and addresses
  • Event details (dates, times, locations, pricing)
  • Invoice and payment records
  • Contracts and signed documents
  • Notes, photos, and other media you upload

2.3 Automatically Collected Information

  • IP address, browser type, device type, and operating system
  • Pages viewed and actions taken within the Service
  • Cookies and session data necessary for authentication and preferences

2.4 Third-Party Service Data

If you choose to connect third-party services, we may receive limited data from those services:

  • Google Calendar: When you connect your Google account, we access your Google Calendar to create, update, and delete events corresponding to your bookings. We store only the sync token and calendar event IDs needed to maintain the connection. We do not read, store, or share any other Google Calendar data. You can disconnect at any time from Settings, which revokes our access.
  • Stripe: Payment processing is handled entirely by Stripe. We store your Stripe customer ID and subscription status but never store credit card numbers.
  • SendGrid: We use SendGrid to send transactional emails (confirmations, invoices, etc.) on your behalf. Email addresses of your customers are transmitted to SendGrid solely for delivery purposes.
  • Twilio: If you use SMS features, phone numbers are transmitted to Twilio solely for message delivery.

3. How We Use Your Information

We use the information we collect to:

  • Provide, operate, and maintain the Service
  • Process transactions and manage your subscription
  • Send transactional emails (invoices, confirmations, password resets)
  • Sync your event schedule with Google Calendar (when connected)
  • Generate reports and analytics about your business performance
  • Provide customer support and respond to inquiries
  • Detect and prevent fraud, abuse, and security incidents
  • Improve the Service based on usage patterns

We do not sell, rent, or share your personal information with third parties for their marketing purposes.

4. Google API Services - Limited Use Disclosure

Pro Santa Solutions' use and transfer of information received from Google APIs adheres to the Google API Services User Data Policy, including the Limited Use requirements.

Specifically:

  • We only request access to the Google Calendar scopes necessary to sync your event bookings.
  • We do not use Google user data for serving advertisements.
  • We do not allow humans to read your Google data unless: (a) we have your explicit consent, (b) it is necessary for security purposes, (c) it is necessary to comply with applicable law, or (d) our use is limited to internal operations and the data has been aggregated and anonymized.
  • We do not transfer Google user data to third parties except as necessary to provide or improve the Service, comply with applicable law, or as part of a merger/acquisition with equivalent privacy protections.

5. Data Sharing and Disclosure

We may share your information only in the following circumstances:

  • Service Providers: With third-party vendors (Stripe, SendGrid, Twilio, Google) that help us operate the Service, subject to confidentiality obligations.
  • Your Customers: Information you choose to include in emails, invoices, contracts, and your public Santa page is shared with the recipients you designate.
  • Legal Requirements: When required by law, court order, or government regulation.
  • Safety: To protect the rights, safety, or property of Pro Santa Solutions, our users, or the public.
  • Business Transfers: In connection with a merger, acquisition, or sale of assets, with equivalent privacy protections.

6. Data Security

We implement appropriate technical and organizational measures to protect your data, including:

  • Encryption of data in transit (TLS/HTTPS)
  • Hashed and salted password storage
  • CSRF protection on all form submissions
  • Rate limiting and brute-force protection on authentication
  • Regular security monitoring and logging

No method of electronic transmission or storage is 100% secure. While we strive to protect your data, we cannot guarantee absolute security.

7. Data Retention

We retain your account data for as long as your account is active. If you delete your account, we will remove your personal data within 30 days, except where retention is required by law (e.g., financial records for tax purposes). Anonymized, aggregated data may be retained indefinitely for analytics.

8. Your Rights

Depending on your jurisdiction, you may have the right to:

  • Access the personal data we hold about you
  • Correct inaccurate or incomplete data
  • Request deletion of your data
  • Export your data in a portable format
  • Withdraw consent for optional data processing
  • Disconnect third-party integrations (Google Calendar, etc.) at any time

To exercise any of these rights, contact us at [email protected].

9. Cookies

We use essential cookies for authentication and session management. These are necessary for the Service to function. We do not use advertising or third-party tracking cookies.

10. Children's Privacy

Our Service is intended for business use by adults. We do not knowingly collect personal information from children under 13. If you believe a child has provided us with personal data, please contact us and we will delete it promptly.

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify registered users of material changes via email. The "Last updated" date at the top reflects the most recent revision.

12. Contact Us

If you have questions about this Privacy Policy or our data practices, contact us at:

Pro Santa Solutions
Email: [email protected]
Website: prosantasolutions.com